Updates re COVID-19

To help stop the spread of COVID-19 (Coronavirus) the latest government advice (as of March 23) is that you must stay at home apart from essential travel or you may be fined. 

For essential travel only, below is an update on changes to public transport provision, parking and other travel information for Southampton, Portsmouth and Hampshire.


SOUTHAMPTON TRAVEL UPDATES:

Pay and Display Parking

Southampton City Council has temporarily suspended enforcement of off-street and on-street Pay and Display parking to support NHS staff, social care workers, key workers and volunteers responding to COVID-19 (Coronavirus). This decision will be regularly reviewed.

Xelabus and Hoppa

Xelabus X12 and Hoppa are not currently operating. X11 is on Saturday service and there is currently no Sunday service for Xelabus.

Xelabus will be suspending all services after Saturday 28th March 2020.

Adenac Park P&R to the General Hospital

Adanac Park P&R to General hospital is no longer running. However the frequency on BlueStar Service 17 has increased with early and late runs from Weston to Adanac.

Time restrictions lifted on concessionary travel

As of Monday 23 March, Southampton City Council has lifted time restrictions on concessionary bus travel until further notice. This means passengers will be able to use their concessionary cards on any bus service across the city before 9am. This will help those who do still need to travel in order to access important services such as shops and healthcare facilities.

Free passage on Itchen Toll Bridge

As of 7pm on Monday 23 March, everyone will be able to cross Itchen Bridge free of charge. This will be reviewed in three weeks' time.

Parking

Permit parking restrictions will now not be enforced in Resident Parking Zones 1 – 18, 20, 22 and 23 (the other zones are non-residential). This will be reviewed on 30 April 2020. Charges still apply to both on-street and off-street pay and display parking as well as within the barrier controlled car parks. Card payments (including contactless) can be made at all of these locations.

Reduced bus and train services

Xelabus will be suspending all services after Saturday 28th March 2020.

City Red FirstGroup and Bluestar have introduced reduced timetables on their services across the city. Visit their websites below for full details of service changes:

The following operators are also running reduced rail services from Monday 23 March. Visit their websites below for full details of service changes:

Train ticket refunds are available on tickets bought before 0700 on Monday 23 March:

  • Advance tickets - anyone who has purchased an advance train ticket will be able to contact their train provider for a refund.
  • Season ticket holders - refunds can be claimed for the time unused on their season tickets (free of administrative charges).


More information is available on the National Rail website.

Bus pass applications and renewals

The Gateway building is now closed until further notice, but the following services can still be accessed:

New senior bus pass applications and renewals

You can apply for a new senior bus pass or renew your existing pass online, by emailing the SmartCities team or by calling 02380 833008. Please visit the SmartCities website for further information.

New disabled bus pass applications and renewals

To apply for a new disabled bus pass, please email the SmartCities team with your completed application form, photo and medical evidence to confirm eligibility.

To renew your disabled bus pass, please email the SmartCities team with evidence to confirm eligibility (for example, your most recent PIP or DLA letter or medical evidence).

Please visit the SmartCities website for further information.

Replacing lost cards

You can pay for a replacement bus pass online. Please visit the SmartCities website for further information.

For ongoing updates relating to COVID-19 (Coronavirus), please visit Southampton City Council's website.


PORTSMOUTH TRAVEL UPDATES:

Reduced public transport services

Portsmouth Park and Ride

Portsmouth Park and Ride is suspended until further notice.

First bus

Buses are running to the Saturday timetable all week. The routes affected by these changes are:

1, 2, 3, X4, 6, 7, 7A, 7C, SD7, 8, 12, 13/14, 15, 17/18 and 22

Saturdays and Sundays remain unaffected by any timetable changes.

South Western Railway

A reduced train service is running -  view South Western Railway's revised timetable.

Gosport ferry

A one-boat service is operating every 15 minutes.

The late night ferry provided by Dave & Paul Faithfull of D & P Boat Hire has suspended their service.

Wightlink

A reduced ferry service is running - all details can be found on their revised timetable:

  • Two-hourly service on the Lymington to Yarmouth route
  • Hourly sailings on the Portsmouth to Fishbourne car ferry and Portsmouth to Ryde Pier Head FastCat passenger routes

Customers can remain in their vehicles on the following sailings (please note: that they do not accommodate motorcycles or foot passengers on these ‘remain in vehicle’ sailings:

  • Portsmouth - Fishbourne on the even hour (06:00, 08:00 etc)
  • Lymington - Yarmouth on the odd hour (07:00, 09:00 etc).

All other services (both Portsmouth-Fishbourne and Lymington-Yarmouth) will operate in the usual way with all customers leaving their vehicles after embarkation and spending the crossing in passenger lounges. For more information go to Wightlink's website.

Hayling Ferry

Hovertravel

For the latest information check the transport operator's Twitter account:

Free travel for concessionary bus pass holders

From 20 March, all existing concessionary bus travel passes for older Portsmouth residents can be used at any time of day for journeys starting in Portsmouth. The Disabled bus pass also provides free travel all day every day when starting journeys in Portsmouth.

The passes can only be used by the pass holder whose name and photograph appear on the pass. They are not transferable.

You can apply for an older persons' bus pass online. You will need proof of age and address - more information about what you need to apply can be found on our website.

Alternatively, you can scan or take pictures of your documents, and attach them in an email to concessionaryfares@portsmouthcc.gov.uk with an up to date contact telephone number. If you don't have access to email please ask a family member or friend to send the email and information for you. Make sure it says at the start of the email: Sent on behalf of (your name).

Applications may take slightly longer to process due to limited resources, however your bus pass will be posted to you and can be used straight away. Should you have any questions please email us.

The concessionary fares phone line is currently closed as essential services are being prioritised.

If your older person bus pass is expiring and you haven't received a new one:

  • Send us an email
  • If you enquiry is urgent, please call 023 9284 1347

Disabled person's bus pass

During this time if you want to apply for a new disabled person's bus pass please scan or take pictures of your documents, and attach them in an email to: concessionaryfares@portsmouthcc.gov.uk with an up-to-date contact telephone number. If you don't have access to email please ask a family or friend to send the email and information for you. Make sure it says at the start of the email: Sent on behalf of (your name).

You can find out more about eligibility and what documents to include on the disabled person's bus pass page.

For ongoing updates relating to COVID-19 (Coronavirus), please visit Portsmouth City Council's website.


National Express

National Express is currently operating an extensively reduced service for essential travel and have reduced their capacity on all vehicles to help customers to socially distance. Many stations will not be staffed from Wednesday 25 March but will be open for any scheduled coach departures and arrivals for those individuals whose travel is essential.  Customers are urged to check the National Express website before they travel.